Delivery Times

How much is Delivery? 

Standard delivery is £25 on orders over £600 on any of our products (*excluding certain postcodes). For orders under £600, there is a delivery charge of £20. This excludes any ironwork or small accessories that are sent via Royal Mail and are all free of charge. If unsure, it'll be confirmed at the checkout page for you before placing an order.

We can also offer Express delivery on some products! If you'd like a quote, please call our friendly Sales team on 01409 231763 or email us on sales@ruby-group.co.uk.

 

Non-Standard Delivery Areas

DD / AB / PH1:PH31 / IV1:IV3 / IV5:IV16 / IV30:IV36 / PA1:PA19 - Postcodes £70 on over £100 and £90 if under £100 

HS / KW / ZE / PH32:PH99 / IV4 / IV17:IV29 / IV37:IV99 / PA20:PA99 - Postcodes not currently available for delivery

*Excludes Northern Ireland, Scottish Highlands, Channel Island, Islands and Remote Areas.

When will my order arrive? 

Our delivery times vary depending on the product and time of year. You'll be able to view the delivery time on product page under the "delivery" tab, or at checkout. Most delivery times are 3-7 working days, however in busier periods this may become longer. On certain products we do offer 10-15 Days or 15-20 on our machined cedar or larch.

Please note: Advertised delivery times on listings may vary at checkout. We do our best to keep products up to date but with a large range of products and delivery times changing from time to time, it can take little while to update all these.

 

Can I track my order? 

We use a mix of couriers depending on the item purchased (e.g for orders with just hinges or catches, we use RoyalMail) but we mainly use our own delivery couriers! You will receive an email or SMS 24 hours before delivery to inform you of dispatch, which contains a tracking link for your delivery. 

 

Deliveries Direct from our supplier 

At Ruby UK, certain products from our range are directly sent out to you by one of our trusted suppliers. The delivery costs will remain the same as our standard website. Depending on the product you will get separate notifications from the supplier regarding your delivery. If you have any questions or problems with delivery from one of our suppliers feel free to contact us on 01409 231763, or via email customersupport@ruby-group.co.uk.